Shipping & Returns

Orders ship within 2 business days of purchase from Brier, Washington. This is the dispatch timeframe, not a delivery guarantee. Delivery time depends on the carrier service and destination. You will receive tracking when your parcel is on its way.

Tracking is provided when supported by the shipping service selected at checkout. Please double-check your delivery address before placing an order and follow tracking updates once dispatched.

Each item is packed according to its material and fragility. Reusable materials may be used when they are clean, sturdy, and suitable for protecting your find.

Please report damage as soon as possible through the returns portal at thegildedfossicker.com/apps/return_prime. Enter your order number and checkout email, choose the affected item, and select Damaged or defective product.

Upload at least two separate photos: one clearly showing the damaged item and one showing the damaged packaging. Include the outer box, shipping label, and inner packing; you can upload additional photos. Describe the damage and complete the acknowledgement.

We manually check that both the item and packaging photos are provided before approving a damage claim and will request missing images. Keep the item and all packaging for our insurance claim. Do not discard or return anything until we send instructions. We handle the carrier claim. For help, email hello@thegildedfossicker.com.

Returns may be requested within 7 days of delivery. Items must be returned in their original condition; the buyer is responsible for any loss in value if they are not. Please review photographs, measurements, and condition notes before purchasing.

Start at thegildedfossicker.com/apps/return_prime with your order number and checkout email address. Choose the item and reason, add the requested details, and submit your request. Wait for approval and return instructions before buying a label or sending anything back. For ordinary returns, buyers purchase and pay for their own return shipping label. We do not charge a restocking fee.

A request does not automatically issue a refund. We review the request and inspect returned items before processing refunds to the original payment method. Damage and incorrect-item claims are handled separately; keep the item and all packaging and follow our instructions.

If the portal is unavailable, closes your return window too early, or you need help, email hello@thegildedfossicker.com.

Availability and rates are shown at checkout. Import duties, taxes, or handling charges imposed by the destination country are generally the buyer’s responsibility unless checkout states otherwise.