Refund policy

Returns are accepted when requested within 7 days of delivery. To request a return, use our returns portal with your order number and the email address used at checkout. Select the item and reason, add the requested details, and submit your request. If you need help or the portal closes your return window too early, email hello@thegildedfossicker.com.

Buyers are responsible for return shipping costs for change-of-mind returns. Items must be returned in their original condition. Wait for approval and return instructions before purchasing your return shipping label or sending an item back.

If an item arrives damaged or you receive the wrong item, please report it as soon as possible through the returns portal so we can help resolve the issue. For damage claims, upload at least two separate photos: one showing the damaged item and one showing the damaged packaging, including the outer box, shipping label, and inner packing. You can upload additional photos. We manually review the photos for completeness and will request any missing images before approving a damage claim. Keep the item and all packaging; do not discard or return anything until we send instructions. We handle the carrier claim. These issues are handled separately from ordinary change-of-mind returns.